Privacy Policy

Shamba Farms (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

• Personal information: name, phone number, email address, shipping & billing details.
• Payment information processed securely by trusted payment gateways.
• Device details: IP address, browser type, access times, pages viewed.
• Cookies and tracking technologies.

2. How We Use Your Information

• To process orders and payments.
• To provide customer support.
• To send offers/newsletters (only with consent).
• To improve website experience.
• To prevent fraud and enhance security.

3. Sharing of Information

We do NOT sell or trade your data. We may share only with:

• Delivery partners
• Payment gateways
• Legal authorities (if required)

4. Data Protection

We use SSL encryption, secure servers, and restricted access protocols.

5. Your Rights

• Request access to your data
• Correct or delete your data
• Opt-out of marketing emails

6. Contact

Email: shambafarmsweb@gmail.com

REFUND & RETURN POLICY

Last Updated: 26/11/2025

1. Eligibility for Return/Refund

• Wrong item delivered
• Damaged or tampered package
• Product quality issues
• Item expired before delivery

2. Conditions

• Request within 48 hours.
• Photos/videos required.
• Opened/used products are NOT accepted.

3. Refund Method

• Original payment method
• Or store credit

4. Non-returnable Items

• Opened oils, powders, honey, tea, coffee, millets.
• Promotional items.

5. Contact

Email: shambafarmsweb@gmail.com

SHIPPING POLICY

Last Updated: 26/11/2025

1. Delivery Coverage

We ship across India. International shipping on request.

2. Shipping Timeline

• Processing: 1–2 business days
• Delivery: 3–7 working days

3. Shipping Charges

Calculated at checkout. Free shipping available during promos.

4. Order Tracking

Tracking details sent via email/SMS.

5. Delays

We are not responsible for delays due to courier, weather, strikes, or natural events.

6. Wrong Address

Customer must provide accurate address. We are not liable for lost packages.

DISCLAIMER

Last Updated: 25/11/2025

1. Product Information

Products are natural; variations may occur.

2. No Medical Claims

Products do not diagnose, treat, or cure conditions.

3. Website Accuracy

• No guarantee of complete accuracy
• No guarantee of uninterrupted service

4. Liability

• Misuse of products
• Allergic reactions
• Reliance on website content